UTILITY MANAGEMENT	02/08/2005
	Water supply, wastewater, solid waste and energy are services traditionally provided by the pubic sector. Pressure on making the provision of these services self-sustainable or more responsive to a higher standard of service demanded by customers is forcing providers to become more autonomous, transparent and accountable. This process poses major challenges to all stakeholders. If you have a need for consultancy support concerning utility management in the water, wastewater, solid waste, and energy sectors, we can provide specialist services in the following areas: Strategy development, incl. missions, legal framework, organization principles, ownership, technical, marketing. Market analysis and institutional assessment, incl. SWOT, legal, financial, technical, environmental and HRD issues. Business Plans, incl. investment planning, budgeting, institutional and HRD planning, marketing plans. Implementation, incl. management, organizational issues, financial management, international auditing, procedures manuals, levels of service, HRD, IT systems. Operations, incl. operation and maintenance planning, O&M manuals, equipment inventories, MIS, training, customer relations. Exit strategies, incl. extension of existing arrangements, transfer back to public ownership, progression to full privatisation