UTILITY MANAGEMENT	23/10/2009
	Water supply, wastewater, solid waste and energy are services traditionally provided by the pubic sector. Increasing pressure towards making these services operate in more self-sustaining and reliable ways is being placed largely on the utilities responsible for managing these services. In light of this, service providers are forced to become more autonomous, transparent and accountable. Undeniably, this process poses major challenges to all stakeholders. Grontmij | Carl Bro offers consultancy services covering all aspects of utility management in the water, wastewater, solid waste, and energy sectors. We can provide specialist services in the following areas:  Strategy development, incl. missions, legal framework, organization principles, ownership, technical, marketing. Market analysis and institutional assessment, incl. SWOT, legal, financial, technical, environmental and HRD issues. Business Plans, incl. investment planning, budgeting, institutional and HRD planning, marketing plans. Implementation, incl. management, organizational issues, financial management, international auditing, procedures manuals, levels of service, HRD, IT systems. Operations, incl. operation and maintenance planning, O&M manuals, equipment inventories, MIS, training, customer relations. Exit strategies, incl. extension of existing arrangements, transfer back to public ownership, progression to full privatization.