GRONTMIJ | CARL BRO'S PROCESS STEPS	06/09/2005
	In Grontmij | Carl Bro, we follow a project process that ensures that our solutions fulfil our clients’ expectations every time. We base our work on a six-step project process, which covers everything from the start-up phase to commissioning and operation. Understand Understanding the task is a fundamental key to solving it. In dialogue with clients we map out needs, wishes and success criteria – both in relation to the end product and the project process. We conduct a stakeholder analysis while also assessing any risks involved in the project. Only when these elements have been identified can we begin to solve the task. Define To ensure that the project results in the right solution, the assignment is clearly defined, delimited and put into a broader context. Time, finances, the environment, quality, working environment, interface control and communication with the parties to the project are elements in the completion of the final contract and in planning the task. Establishing the process and its content clearly sets the course for the task, and the optimum project team with the relevant specialist expertise can be put together. The task has now become a project. Inspire Projects are created by people – for people. Therefore inspiration is a necessary ingredient in every project. It requires dedication, insight and versatility to translate our technical skills into creative solutions. Brainstorming and teambuilding are key methods for achieving that special sense of shared inspiration that arises in the interplay between different fields of expertise. The combination of mutual understanding and insight with initiative and enthusiasm is a breeding ground for unique ideas and new concepts. Create Creativity and making choices is an iterative process requiring energy, vision and a clear grasp of the bigger picture. Close dialogue and feedback on expectations from the customer at this stage are essential to the ongoing process. Ideas arise, and ideas are rejected. The project takes shape, and continuous evaluation ensures that the project moves steadily towards the goal. When this process has been carried through to completion, the project has become an intelligent solution. Implement The implementation of the project is the ultimate goal. The key to success throughout the implementation phase is to both validate the technical solution of the project and control the finances, as well as ensuring ongoing communication with the client. This calls for responsibility and transparency throughout the implementation stage. We evaluate client satisfaction along the way and after completion of the project implementation stage to ensure that useful knowledge is assimilated for the benefit of future projects. Only when the project has proven its worth to the client and society in general, is the mission completed. Operate Enduring solutions are solutions that are sustainable and fit for purpose. This calls for the operation and maintenance of the project to be integral right from the beginning. With insight and far-sightedness, we combine robust and flexible solutions. This enables us to let the completed project absorb change and fulfil new requirements. At the same time, we maintain communication with the client after completion of the project implementation stage. Advice on operation and maintenance planning guarantees stable operation and continued readiness for future tasks.